Archive – Consumer (2025)

Are you an e-commerce operator, a self-service vending machine manufacturer or do you provide computer hardware and operating systems for consumer hardware or even banking services? New legal and technical requirements regarding accessibility will apply to those and other areas with effect from June

A French railway company required its customers to specify whether they wanted to be addressed as “Mr” or “Ms” when booking their tickets online. A recent ruling of the Court of Justice of the European Union shows that such a requirement is unlawful. This is because the data relating to the title ar

A foundation representing Dutch app developers, Stichting Right to Consumer Justice, and a non-profit organisation defending the interests of mobile app users, Stichting App Stores Claims, filed class actions in the Netherlands against Apple Inc. and its subsidiary Apple Ireland in February 2021 and

The Regional Court in Pilsen has annulled a decision of the Czech Trade Inspection Authority, which had fined a shoe retailer for labelling long-term discounted goods as “discount.” The court disagreed with the Czech Trade Inspection Authority's view on the issue of duration of discount promotions a

As of 1 January 2025, the rules for labelling products with unit prices have changed. This obligation now extends beyond food products to include certain non-food products as well. What does this mean for retailers and which products are affected? We have summarized the key points you need to know.

The European Union launched the Online Dispute Resolution (ODR) platform in 2016 to facilitate efficient online resolution of consumer complaints within the EU. However, the EU has now decided to discontinue this project, prompting questions about its effectiveness and future. This article explores