Consumer
Are you an e-commerce operator, a self-service vending machine manufacturer or do you provide computer hardware and operating systems for consumer hardware or even banking services? New legal and technical requirements regarding accessibility will apply to those and other areas with effect from June
The Demise of the ODR Platform: Implications for EU Consumers and Traders
The European Union launched the Online Dispute Resolution (ODR) platform in 2016 to facilitate efficient online resolution of consumer complaints within the EU. However, the EU has now decided to discontinue this project, prompting questions about its effectiveness and future. This article explores
Beginning of the end of greenwashing? German courts consider it an unfair commercial practice
European rules for “green” marketing within the EU are set to become stricter in two years. The legislation, approved this spring, has put unsubstantiated environmental claims on the blacklist of unfair commercial practices (as we wrote here). Can greenwashing already be considered an unfair commerc
New General Product Safety Regulation (GPSR) – what does it bring and how will it affect the market?
In just a few days, on 13 December 2024, the General Product Safety Regulation (GPSR) will come into effect, introducing new product safety requirements and obligations. It will impact a vast number of businesses, including manufacturers, importers, and distributors, as well as providers of e-shops
Czech and Slovak price reduction regulation – what is the same and what is different?
The new price reduction rules adopted to protect consumers from “fake” price reductions and price manipulation continue to be a hotly debated topic. While in the Czech Republic, the rules have been in force for almost two years, in Slovakia companies had to prepare for them as late as this July. For
AI shopping assistants: a new shopping experience
The rapidly evolving AI takes up many forms in an increasing number of industries. E-commerce is no different. Recently, AI-powered digital shopping assistants have started to emerge in the world of online shopping. Our article explains what such assistants can do, why they should be incorporated in
Computer games and consumer law – What should you be aware of as a player or developer?
Only few people realise that consumer protection regulations must also be respected when developing and playing computer games. It doesn’t happen very often, but even in the Czech Republic we have encountered inspectors from the Czech Trade Inspection Authority checking whether a computer game viola
Complaints after amendments to consumer protection legislation – what has changed?
The extensive amendment to consumer law, which came into force in January this year, also brought changes to the complaints procedure. These, as well as new rules for discount offers, are now subject to frequent inspections by the Czech Trade Inspection Authority. We therefore provide an overview of
Discounts after the amendment to the Consumer Protection Act - do you really have everything in order?
The aim is to protect consumers from the misleading practices of sellers in the form of purposeful short-term increases in prices and their subsequent immediate reduction, which is presented as a significant discount. Currently, extensive checks on compliance with these rules are being carried out b
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